Microfinance Use Case

Microfinance Company From India - Case Study

How Turant Is Helping this Microfinance improve collections through smart IVR, AI driven actionable intelligence
The Microfinance Company provides affordable,convenient and timely financial services to low income urban clientele in a financially sustainable manner Existing process of following up with delinquent loan accounts was the traditional approach of call center team following with loan accounts for payment remiders.
Turant built a smart IVR solution which uses multiple languages and automated the entire process of calling . The solution automatically calls the numbers using TTS ( Text to speech) to alert loan accounts on their due amount. It also builds intelligence depending on the call being unanswered, full call being heard or call hang up by the customer. Unanswered calls will automatically recieve

Existing Problems

Solution Benefits