Turant Click-to-Call

Overview:

Turant Click-to-Call is a seamless integration feature for the Smartdesk platform thTurantenables instant voice communication between support engineers and customers. With a single click, engineers can initiate calls to customers through an automated API-based workflow.

Key Features:

• Integrated Call Button UI:
  Each customer issue listed in Smartdesk includes a "Call" button, providing quick action access for Desk Engineers.
• Automated API Invocation:
  On button click, a request is sent to the TURANT telephony API with:
   
  • A-party: Agent’s phone number (Desk Engineer) 
  • B-party: Customer’s phone number 
• Two-Step Call Flow:
  • The system first initiates a call to the Desk Engineer (A-party).
  • Once answered, it bridges the agent to the system.
  • Then it calls the customer (B-party).
  • Upon answer, both parties are connected via the TURANT telephony system.
• No Softphone/VoIP Dependency:
  Works with standard phone lines—no need for internet telephony apps or SIP clients.

Use Case:

Ideal for customer support teams managing issue resolution via Smartdesk. Enables faster, voice-based customer engagement directly from issue queues. 

Technical Requirements:

• Smartdesk integration point for embedding "Call" buttons
• Secure access to TURANT API with support for dynamic phone number insertion
• Basic telephony setup for Desk Engineers

Benefits:

• Reduces resolution time by enabling direct customer calls
• Increases efficiency for support staff
• Simplifies call initiation—no manual dialing

Instant voice connection. Zero friction. Turant Click-to-Call empowers support teams to connect with customers directly from Smartdesk with a single click—no dialing, no VoIP apps. Through Turant’s secure telephony API, agents are instantly bridged to customers via their regular phone lines, enabling faster issue resolution, improved customer satisfaction, and a seamless support experience